Customer Support Specialist

• Supports customer and sales team with maintenance/customer service/sales support and administration of accounts assigned, including monitoring open orders
• Expected to have a fundamental understanding of all customers for the accounts assigned
• Send out samples/swatches & catalogues as requested
• Establishing and acquiring payment for each order processed prior to shipment as needed

Skills / Talents Required

• Must have a true passion for exceptional customer service skills internally and externally
• Thrive working in a team environment
• Must have a solid working knowledge in Microsoft Office with a strong focus in Outlook (i.e. calendar, scheduling emails etc.)
• Excel is a must
• Meticulous and organized
• Strong phone etiquette
• Ability to learn quickly and juggle multiple tasks at once
• High School Diploma Required (Bachelors Degree Preferred)